Ushahidi has a call to report feature for Ushahidi that integrates an Ushahidi deployment with the Cloudvox hosted Asterisk service (on-line demo here). The benefit of this service is that it allows for the collection of voice messages into the Ushahidi management interface and the ability to manage the IVR interface of the voice system from within the Ushahidi admin panel. Interfacing with Cloudvox also has the added benefit of auto scaling for call volume increase on demand as well as having a single point for obtaining a number (including tool-free numbers).

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p>From the perspective of a communications deployment I am not convinced that this is a value added service. A single skype account has traditionally been used as it allows for all operators to log into the same account and incoming calls to be answered by the first person with load auto handled. Unanswered calls will go to voice mail which cal be later added into the system. The Cloudvox plugin will submit audio recordings with the report, but it does not parse out the text from the message which would be a significant added value. Another issue is that neither solution Cloudvox, or Skype adds privacy for users from authorities with warrants, and protecting the privacy of users should be a inherent requirement of all our applications.